As soon as your package is delivered to an Omniva package machine, you will receive an announcement via the mobile phone number that you indicated. You can receive the package within seven days’ time after the announcement. Click on the button “Receive your package” on the terminal screen, and then enter the code that you receive via your mobile phone or E-mail address.
The fee for delivering the package to a package machine is EUR 2. The fee will depend on the size of the package, and it will be calculated when the order is made.
Delivery by a courier
Omniva has a courier service which delivers things all over Estonia. Choose this option if you want the courier to deliver the package to your home. Packages will be delivered 3-5 business days after you have received the announcement that they have been given to the courier. Couriers have pre-planned routes, which means that it is not possible to choose a specific time for the delivery. You will receive a reminder via your telephone to say that the courier is on his way. The courier will contact you no later than 30 minutes before the planned delivery. Delivery takes place business days from 9:00 AM to 6:00 PM.
If the weight of the delivery is up to 30 kg, the courier will unload it and deliver it to the first secure place (behind the doors of the flat, house or garage, but not rooms or the yard). In this case, you do not have to order additional unloading services.
Attention! If your packages are large or if the package is on a palette, the package will not be carried irrespective of its weight.
If at least one package weighs more than 30 kg, the courier will only help to unload the package from the vehicle, but he will not help to carry it to the desired place.
The fee will depend on the size of the package, and it will be calculated when the order is made.
Should you have any questions, contact our operators on: +372 5553 5563, or write to: firstname.lastname@example.org. We guarantee an individualised approach to each client.
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